SLO
A specific, measurable target for service reliability or performance that guides operational priorities and customer expectations.
A Service Level Objective (SLO) is a clearly defined goal for the reliability, availability, or performance of a service, expressed as a measurable metric over a period of time. SLOs are used to set expectations between service providers and customers, and to guide operational decisions and resource allocation.
Common SLOs include uptime percentages, response time thresholds, and error rates. SLOs are integral to Site Reliability Engineering (SRE) practices, helping teams balance innovation with stability and prioritize improvements based on business impact.
By establishing and monitoring SLOs, organizations can maintain accountability, improve service quality, and align technical efforts with customer needs in cloud-native and AI-driven environments.